I paid for the app, but I can't access premium content!

Follow

We definitely want to get you into the app as quickly as possible so you can start crushin' your workouts and see all the app has to offer!!  If you've started are trial or subscribed to the app and you're unable to access On Demand workouts and are still being asked to subscribe, please try to "Restore Your Purchase".  Here are the steps!!

How To Restore My Purchase?

On your iPhone:

1. When accessing the premium content (adding a Studio class or playing an On Demand workout video) the paywall will appear. Tap the “restore purchase” button highlighted below.On your Android phone – two options!

1. When accessing the premium content (adding a Studio class or playing an On Demand workout video) the paywall will appear. Tap the “restore purchase” button highlighted below.

2. Go to your profile. Tap the “settings” button and go to the “Studio TIU” tab. Tap the “restore purchase” button highlighted below.

IOS Option

iOS_option.jpg

Android Option

Android_-_Options_2.jpgAndroid_-_Option_1.jpg

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.